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The full script is available from GitHub. Check the mailbox’s account to see if it has an Exchange Online Plan 2 license.Check each mailbox to see if it has an archive, exceeds 50 GB, or is on litigation hold.The shared mailboxes section in the Microsoft 365 admin center gives no hint of when mailboxes need licenses, but some processing with PowerShell should do the trick. However, it’s a good idea to make sure that all the shared mailboxes in a tenant have licenses when required. Microsoft doesn’t actively block shared mailboxes that breach the licensing conditions. Shared mailboxes are accessed via delegate permissions, youre not supposed to login to them directly by using the username/password corresponding to the shared mailbox account, so it doesnt make that big of a difference if the account is enabled or not. Finding Shared Mailboxes that Need Licenses #Exchange online shared mailboxes how to#Set-MgUserLicense -UserId $M.ExternalDirectoryObjectId -Addlicenses = '6fd2c87f-b296-42f0-b197-1e91e994b900'} -RemoveLicenses this page for details of the identifiers for Microsoft 365 licenses and this article for more information about how to manage licenses for Azure AD accounts with PowerShell. $M = Get-ExoMailbox -RecipientTypeDetails SharedMailbox -Identity 'Customer Services' #Exchange online shared mailboxes license#Azure AD doesn’t disable the account and it works like other Azure AD accounts, but you should never sign into it.įor instance, to assign an Office 365 E3 license to a shared mailbox, you could run these commands: ![]() In effect, you assign the license to the Azure AD account that Exchange Online creates automatically for the shared mailbox. If you don’t have an Exchange Online Plan 2 license, you can also use a license like Office 365 E3 that contains the Exchange Online Plan 2 service plan. In these cases, Microsoft requires the shared mailbox to have an Exchange Online Plan 2 license, which you can assign in the Microsoft 365 admin center or with PowerShell. In many cases, making the mailboxes inactive is a better choice. Organizations sometimes preserve the mailboxes of ex-employees by converting them into shared mailboxes. Must have either the Exchange administrator role or the global administrator role assigned so that the administrator can discover and back up Office 365 group mailboxes. Must be created in Microsoft Azure AD only. As Exchange Online won’t allow an administrator to put a shared mailbox on litigation hold, this implies that the mailbox originally belonged to a user before conversion to a shared mailbox. An Exchange Online service account, which must meet the following requirements: Must be an online mailbox or a shared mailbox. This allows the Managed Folder Assistant to offload older items through an Exchange Online mailbox retention policy. Shared Mailbox License Only Needed Under Three Specific ConditionsĮxchange Online shared mailboxes don’t need licenses unless they: #Exchange online shared mailboxes windows#In Outlook Mail Setup in Windows (one way to get there is via Control Panel, User Accounts, Mail) click Show Profiles. Shared Mailboxes Don’t Need Much Attention Set an auto reply for a shared mailbox in Outlook.Finding Shared Mailboxes that Need Licenses.Shared Mailbox License Only Needed Under Three Specific Conditions.Exchange Online Limits tells it's available for 'Exchange Online License' (no precision for. ![]() Exchange Online Service Description is not very explicit for this feature/Limitation. Hello to all, I see a lot of sites and blogs saying an Exchange Online Kiosk-Licensed user cannot access a Shared Mailbox. It's best to be safe and move the mailbox back to on-premises. Exchange Online Kiosk and Shared Mailbox. We've addressed most of the reasons why this happens but it still CAN happen, although infrequently. This is a problem because user mailboxes require licenses or they are soft deleted after 30 days! Usually this is not a problem, but there are some scenarios where the on-premises attributes (which think that the mailbox is the user mailbox) can overwrite the new cloud versions of those attributes, and as a result, the mailbox might convert back. Here's why: if you convert the mailbox in the cloud, it can get converted, but on-premises still thinks the mailbox is the user mailbox, because the new reality does not sync back to on-premises. "If this shared mailbox is in a hybrid environment, we strongly recommend (almost require!) that you move the user mailbox back to on-premises, convert the user mailbox to a shared mailbox, and then move the shared mailbox back to the cloud. Convert a user's mailbox in a hybrid environment ![]()
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